Table of Content
There are a few steps you can take to remove malicious apps from your device. Rebooting your phone in safe mode is an excellent way to identify issues. There are a few possible reasons for this occurrence. Some concern hardware issues, some software errors, and some are carrier-related. If that doesn’t help, check if the Airplane mode is enabled and confirm that you have good network coverage. Working on telephone wiring during a lightning storm can be fatal.

If your service goes out because of a storm, you'll need to wait for the carrier to repair the lines that went down. If the phone works on the other jack, then the original phone jack is likely faulty. If the issue is with the phone jack or is happening on all phones, use our Guided Solutions tool tofix no dial toneissues. Scroll down to the Ringtone option on the same screen. First, ensure that a sound has been assigned to Ringtone.
Check Bluetooth Accessories
If you’ve tried all of the above steps and you still can’t make or receive calls, you may want to consider a factory reset. This is basically the nuclear option as far as any problem or bug is concerned, but it can resolve issues in certain cases. Blocking a number prevents that person from calling you, so if you want to receive calls from the number, it’s time to unblock. If all the solutions above fail to fix the issue, you should reset your phone to factory default. And if that fails as well, the problem is most definitely hardware-related. The issue could be due to a faulty antenna or a damaged SIM port.
Under Focus, you’ll discover several profiles, and Do not disturb is now one of them. You can, for example, have professional and personal profiles, as well as build your own. Each profile may be modified to our liking, and when activated, the settings from that profile will take effect without the need to change any other notification settings manually. Enter your address and select from the drop-down below to check for area outages.
Phone
Try changing channels on your cordless phones. If you're experiencing static or other interference on your cordless phone, there may be too many signals on the frequency. Look for a Channel button on your handset or on the base station. Change channels until you find one clear of interference. Consider trying to repair your wiring yourself. Carriers typically don't cover repairs to the wiring inside your house.
Try to keep cordless phones out of your kitchen, as microwave ovens will often disrupt the signal. Test the offending jack by plugging in a different phone or device. It's possible the jack itself is causing the interference, and not the device that was connected. If the static returns after plugging in a different phone or device, you'll need to replace the jack. See Install a Residential Telephone Jack for instructions.
Why is my phone not making or receiving calls?
If you receive a missed call notification on your iPhone but don’t hear it, the issue might be with your phone’s sound settings. However, the party you are calling is not receiving calls at this time. Other home equipment can interfere with your service. Check to see if your computer modem, caller ID box, fax machine or alarm/security system are preventing people from calling you. If you answer the phone and hear a recorded message instead of a live person, it's a robocall. If you’re getting a lot of robocalls trying to sell you something, odds are the calls are illegal.

When your phone connects to a network, you should see your carrier's name. If not, a message of "not connected" or "roaming" might display. When you can neither make nor receive calls on an Android smartphone, the cause might be any number of issues.
No dial tone
Alternatively, you can check sites such as Downdetector for third-party updates on network statuses. Assuming your phone is indeed switched on, you should check if it’s receiving a signal. This can be done easily on either an iPhone or Android by looking in the corner of your phone at the signal indicator. Finally, check the physical state of the SIM card and its placement.

If this has happened to you, we’ve put together an outline of things you can try when your phone is not making or receiving calls. This spans everything from the simple to the more involved. Regardless of why your phone is acting up, it should get you back up and running again. The next thing to check is the Airplane mode. This mode, when enabled, automatically disables all cellular and Wi-Fi reception to avoid possible interference with airplane comms. You might’ve toggled it by accident from the Quick Access menu tile and that’s where you can disable it.
Furthermore, if you’ve noticed apps have permissions to your call settings, either change the permissions or delete the app off of your device and reset your network settings. The last troubleshooting step that I want to show you guys is to check out these Verizon phone issues that I’ve found below. An industry slang term for ringing voltage is "jingle juice." You will only need to touch the wires or internal parts of a ringing telephone once in order to understand this. Baby monitors, bluetooth devices, and other cordless phones can all cause interference. Certain electronics impede on the frequency used by cordless phones, and moving or turning off this equipment may help your signal.

When you change your phone number to a different Verizon number, the old phone number is no longer valid to receive calls. Assuming you're using ADSL or similar, try disconnecting the internet and just plugging the phone directly into the wall. If this fixes your issue, you will need to replace your ADSL filter. Before writing off the phone, try the working cord from the phone that did have a dial tone. If this gets your original phone working, then the problem was a faulty cord, which can easily be replaced. If this doesn't work, then you'll need a new phone.
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